Design Is [Speculative] Futures Design Thinking – a new toolkit for preemptive design
What is Service Design?

What is Service Design?

What is Service Design? Let’s start with an example: Think of the last time you went to the DMV- If your experience was like most people’s it was frustrating, took way too long, and you probably didn’t leave feeling great. While waiting, you may have wondered, “Why isn’t this service more satisfying?” and started imagining

Want to Make Better Decisions? Know the Difference between Engineering and Design Thinking

Want to Make Better Decisions? Know the Difference between Engineering and Design Thinking

There are lots of ways to think. And what you want is you want a toolkit of ways to think and you want ways to think to be aligned with the problems you’re thinking about. So we talk about sort of four examples of ways of thinking. There’s engineering thinking, which is very prevalent in